Case Study- Laundry Management Platform

Developed and implemented a comprehensive laundry management platform featuring mobile apps (iOS & Android) and web interfaces for seamless service delivery. The solution includes a unique QR-based garment tracking system, digital wallet integration, and real-time order monitoring capabilities. The platform connects customers with service providers through an intuitive mobile interface while providing robust management tools for administrators and partners. Features a multi-tier user system including super admins, channel partners, van drivers, and factory outlets, all integrated through a centralized admin panel. The solution streamlines the entire laundry service workflow from order placement to delivery, with automated notifications, GPS tracking, and detailed reporting capabilities.

Ref google play link- https://play.google.com/store/apps/details?id=in.laundrymate.consumer&hl=en_IN

Ref Apple Store Link-

https://apps.apple.com/in/app/laundrymate/id1632839902

Technical Specs  for the project-

Based on our expertise in service management solutions, we propose a comprehensive platform with three core components:

1. Mobile Applications (iOS & Android)

Technology Stack:

• Frontend: React Native
• State Management: Redux
• Real-time Updates: WebSocket
• Push Notifications: Firebase Cloud Messaging
• Payment Integration: Payment Gateway
• Location Services: Google Maps API

Key Features:

• Mobile OTP authentication
• Service selection interface
• Digital wallet management
• QR code scanning system
• Order tracking
• Real-time notifications
• Ratings & reviews
• Order history
• Support ticket system

2. Service Platform Website

Technology Stack:

• Frontend: React.js
• Backend: Node.js with Express
• Database: MongoDB
• Real-time Communication: Socket.io
• Search: Elasticsearch
• SMS/WhatsApp Integration

Key Features:

• Dynamic banner management
• Service catalog
• Order scheduling
• Wallet transactions
• QR code generation
• Invoice generation
• FAQ system
• Referral program
• Discount management

3. Admin Panel

Technology Stack:

• Frontend: React.js
• Backend: Node.js with Express
• Database: MongoDB with Redis caching
• Analytics: ELK Stack
• Monitoring: New Relic

Key Modules:

1. User Management
   • Super Admin (SA) access
   • Admin controls
   • Channel Partner (CP) management
   • Van Driver (VD) management
   • Factory Outlet (FO) user management
   • Customer profiles
2. Order Management
   • QR code generation system
   • Pickup scheduling
   • Delivery tracking
   • Emergency order flagging
   • Status updates
3. Partner Dashboard
   • Order assignment
   • Route management
   • Pickup/delivery confirmation
   • Invoice generation
   • Performance tracking
4. Support System
   • Ticket management
   • Dynamic FAQ management
   • Service pricing updates
   • Complaint resolution
   • Communication logs
5. Analytics Dashboard
   • Order metrics
   • Payment tracking
   • Partner performance
   • Custom reporting
   • Monthly invoicing

Infrastructure

• Cloud Platform: AWS
• Database Backup: Daily automated
• SSL Security: Let’s Encrypt
• CDN: CloudFront
• Server Monitoring: New Relic

Timeline & Team

• Phase 1 Duration: 3-4 months
• Phase 2 Duration: 2-3 months
• Team Size: 12 members
• Maintenance Support: 24/7 Email