written by - Client Industry: Healthcare & Diagnostics
- Project Duration: 8 months
- Team Size: 12 members
Business Challenge
A leading diagnostic laboratory chain needed a comprehensive digital solution to streamline their customer interactions and internal operations. The client required:
- A user-friendly mobile application for customers to book tests and access reports
- An advanced admin panel for laboratory management
- Integration with existing laboratory information management systems (LIMS)
- Secure handling of sensitive medical data
- Support for a network of 400+ labs and 3900+ collection centers
Solution Overview
OTET Infosystems developed an end-to-end diagnostics platform comprising:
Customer Mobile Application
- Cross-platform mobile application (iOS/Android) using React Native
- Secure user authentication and family member management
- Real-time test booking and home collection scheduling
- Digital report access with password protection
- WhatsApp integration for report sharing
- Payment gateway integration
- Smart health insights and test recommendations
Administrative Dashboard
- Web-based admin panel using React.js
- Multi-level access control for different lab locations
- Real-time tracking of sample collections
- Automated report generation and distribution
- Revenue analytics and business intelligence
- Inventory management system
Technical Implementation
| Component | Technologies Used |
| Frontend | React Native, React.js |
| Backend | Node.js, Express.js |
| Database | MongoDB, Redis for caching |
| Security | SSL encryption, HIPAA compliance measures |
| Integration | REST APIs, WebSocket for real-time updates |
| Cloud Infrastructure | AWS |
Key Features
1. Appointment Management
- Smart scheduling system
- Real-time slot availability
- Automated reminders
2. Report Management
- Digital report generation
- Secure storage and access
- Historical data tracking
3. Business Analytics
- Custom dashboard for KPIs
- Revenue tracking
- Customer behavior analysis
Results and Benefits
- 45% reduction in appointment scheduling time
- 60% increase in digital report access
- 30% improvement in operational efficiency
- 25% reduction in customer support queries
- Enhanced data security and compliance
- Improved customer satisfaction scores
Future Roadmap
- AI-powered health insights
- Integration with wearable devices
- Expanded test catalog management
- Enhanced analytics capabilities
