written by - Client Industry: Pet Care & Retail
- Project Duration: 7 months
- Team Size: 10 members
- Business Challenge
A pet care company needed a comprehensive digital platform to unify their retail and service offerings. The client required:
- Integrated e-commerce platform for pet products
- Service booking system for grooming appointments
- Veterinary consultation scheduling
- Inventory management across multiple locations
- Customer relationship management system
- Pet health record management
Solution Overview
OTET Infosystems developed an integrated pet care platform comprising:
Mobile Application
- Cross-platform application (iOS/Android) using React Native
- Product catalog with advanced search
- Service booking management
- Virtual vet consultation interface
- Pet profile management
- Order tracking system
- Loyalty program integration
Administrative Dashboard
- Web-based management system using Next.js
- Inventory management across locations
- Service provider scheduling
- Order fulfillment system
- Customer data management
- Analytics and reporting tools
- Promotional campaign management
Technical Implementation
| Component | Technologies Used |
| Frontend | React Native, Next.js |
| Backend | Python, FastAPI |
| Database | PostgreSQL |
| Payment Processing | Stripe |
| Communication | Twilio |
| Cloud Infrastructure | AWS |
| Analytics | Google Analytics |
Key Features
1. E-commerce Management
- Dynamic product catalog
- Real-time inventory tracking
- Multi-location stock management
- Automated reordering system
- Price management tools
2. Service Booking
- Real-time appointment scheduling
- Service provider allocation
- Automated reminders
- Service history tracking
- Customer feedback system
3. Pet Care Management
- Digital pet profiles
- Health record storage
- Vaccination reminders
- Diet tracking
- Growth monitoring
Results and Benefits
- 55% increase in online product sales
- 70% improvement in appointment scheduling efficiency
- 40% reduction in appointment no-shows
- 65% increase in customer retention
- 50% growth in repeat purchases
- 30% increase in average order value
Technical Challenges Overcome
- Implemented real-time inventory synchronization across locations
- Developed complex scheduling algorithm for service providers
- Created secure storage system for pet health records
- Integrated multiple payment gateways
- Established robust order fulfillment system
Future Roadmap
- AI-powered pet diet recommendations
- IoT integration for pet tracking
- Enhanced loyalty program features
- Virtual reality grooming previews
- Automated pet care reminders
- Integration with pet insurance providers.
